At Young Thug Hoodies, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we will gladly accept returns or offer refunds, subject to the following conditions:
Returns
Eligibility
We accept returns within 6-7 business days from the date of delivery.
Condition
Items must be unworn, unwashed, and in their original condition with tags attached.
Return Process
To initiate a return, please contact our customer service team at info@youngthughoodies.com to obtain a Return Merchandise Authorization (RMA) number.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refunds
Refunds will be issued to the original payment method once we receive and inspect the returned items.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt for assistance.
We may request photos of the damaged or defective item to facilitate the resolution process.
Depending on the circumstances, we may offer a replacement, exchange, or refund for damaged or defective items.
Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale.
- Personalized or custom-made items.
- Undergarments and swimwear (for hygiene reasons).
Refund Processing Time
Please allow 6-7 business days for your refund to be processed after we receive the returned items.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer service team at info@youngthughoodies.com.
